FAQ
Your questions answered below.
Do you offer warehousing or storage solutions for businesses?

Yes, we offer comprehensive warehousing and storage solutions to meet the needs of businesses of all sizes. Whether you require short-term storage for excess inventory or long-term warehousing for your supply chain management needs, we have the facilities and expertise to accommodate your requirements. Our secure warehouses are equipped with advanced inventory management systems to ensure efficient storage and retrieval of your goods.

What are your policies regarding lost or damaged shipments?

While we take every precaution to ensure the safe and timely delivery of your shipments, we understand that issues such as lost or damaged packages can occasionally occur. If you experience any problems with your shipment, please contact our customer service team immediately. We will work quickly to resolve the issue and, if necessary, initiate a claims process to compensate you for any losses incurred.

Can I request special handling or packaging for fragile items?

We understand the importance of ensuring the safe delivery of your items, especially if they are fragile or delicate. That's why we offer special handling and packaging services upon request. Our experienced team will carefully package your items using industry-standard materials to provide added protection during transit.

What shipping options do you offer, and what are the estimated delivery times?

At JED Group Logistics, we offer a range of shipping options tailored to meet your specific needs. These include standard ground shipping, expedited shipping for urgent deliveries, and freight services for larger shipments. Estimated delivery times vary depending on the shipping method and your location, but we strive to provide accurate delivery estimates for each option.

How can I track my shipment with JED Group Logistics?

Tracking your shipment with JED Group Logistics is easy. Simply visit our website and enter your unique tracking number in the designated field on our tracking page. You'll receive real-time updates on the current status and location of your shipment.