Help centre
Frequently asked questions
Answers about UK door-to-door delivery, operating hours, international destinations, tracking, and quotes. Can't find what you need? Contact our team.
6 questions
Our UK headquarters operates Monday to Friday 9am to 8pm, and Saturday to Sunday 3pm to 8pm, including bank holidays. You can book collections and get support outside standard business hours.
We operate hubs in Cameroon (Yaoundé and Douala), Ghana (Accra), and Nigeria (Abuja). Last-mile delivery is available within each country from these hub locations.
Once your parcel is collected, you receive a tracking reference. Our team provides updates at key milestones: UK hub receipt, international dispatch, arrival at destination hub, and last-mile delivery.
Yes. We handle customs paperwork as part of our International Express service. Restricted and prohibited items vary by destination. Contact us before shipping if you are unsure about a specific item.
Yes. This is one of our core differentiators. We offer evening slots on weekdays and collections on Saturdays and Sundays so you do not need to take time off work.
Use the "Get a quote" button on any page, fill in your route and shipment details, and our team will respond within one business day. For urgent enquiries, call your nearest office directly.
Still have a question?
Our operations team responds within one business day. Call your nearest office for urgent shipments.
Ready to ship on your schedule?
Get a quote for UK door-to-door parcels, removals, and cargo—or international express to Africa. We operate evenings, weekends, and bank holidays.