Privacy Policy
This policy explains how JED Group Company Limited (JED Logistics) collects, uses, and protects your personal data when you use our website and logistics services.
Last updated: 18 June 2026
1. Who we are
JED Group Company Limited (JED Logistics) is the data controller for personal data collected through jedgroupltd.com and our customer communications.
Contact: sales@jedgroupltd.com, 0800 288 4772. UK headquarters: Winnersh Business Park, Reading.
2. Data we collect
We may collect:
- Name, email, phone number, and message content from contact and quote forms
- Collection and delivery addresses and shipment details needed to provide logistics services
- Tracking references and shipment status history
- Technical data such as IP address, browser type, and pages visited (if you accept analytics cookies)
- Admin account details for staff using our content management system
3. How we use your data
We use personal data to:
- Respond to enquiries and provide quotes
- Book collections, manage shipments, and deliver tracking updates
- Operate our website, prevent fraud, and improve services
- Comply with legal and customs requirements
- Analyse site usage when you consent to analytics cookies
4. Legal bases (UK GDPR)
We process data on the basis of contract (providing services you request), legitimate interests (operating and improving our business), legal obligation (customs and record keeping), and consent (non-essential cookies/analytics where applicable).
5. Cookies
Essential cookies are required for site functionality such as admin login sessions. Analytics cookies (for example Google Analytics) are only loaded if you click Accept on our cookie banner.
You can change your choice by clearing site data in your browser or declining analytics when prompted.
6. Sharing data
We share data with service providers who help us operate the website and deliver logistics (for example hosting, database, email, and carriers). International shipments may require sharing recipient details with customs authorities and in-country delivery partners.
We do not sell your personal data.
7. Retention
We keep enquiry and shipment records for as long as needed to provide services, resolve disputes, and meet legal obligations. Analytics data retention follows our analytics provider settings when enabled.
8. Your rights
Under UK data protection law you may have rights to access, rectify, erase, restrict, or object to processing, and to data portability where applicable. You may also complain to the ICO (ico.org.uk).
To exercise your rights, contact sales@jedgroupltd.com.
9. Security
We use appropriate technical and organisational measures including encrypted connections and access controls. No online system is completely secure; please use strong passwords for any accounts we provide.
10. Changes
We may update this policy from time to time. The date at the top of this page shows when it was last revised.
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Get a quote for UK door-to-door parcels, removals, and cargo—or international express to Africa. We operate evenings, weekends, and bank holidays.